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iThemes Customer FAQ

Top Answers & How-to Guides

How do I Contact iThemes Customer Service?

The question we are asked most often is about how to talk to iThemes customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent iThemes Customer Questions

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Product Information

What products does iThemes offer?

iThemes provides a range of products aimed at improving WordPress websites, including the iThemes Security plugin for site...
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What are the system requirements for iThemes products?

iThemes products require a self-hosted WordPress site, with at least version 5.0. The server must support PHP 7.0 or higher and...
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Are there any additional fees for using iThemes products?

When using iThemes products, users typically pay a one-time fee or a subscription cost, but there may be extra charges for...
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Are there any plans for future product updates or releases?

iThemes actively enhances its products and introduces new features based on user feedback and WordPress trends. Users should...
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What are the differences between the various iThemes products?

iThemes offers various products tailored for different WordPress needs, including the iThemes Framework for customizable...
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Usage and Licensing

Can I use iThemes on multiple websites?

Yes, iThemes provides various licensing options enabling use on multiple websites. Personal licenses are for single-site use,...
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Can I access iThemes resources without purchasing a product?

iThemes offers various resources like tutorials, blog articles, and free plugins that can be accessed without payment. However,...
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What happens to my licenses if I stop using iThemes products?

If a user stops using iThemes products, their licenses remain valid until they expire, allowing continued use of the products....
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Orders and Guarantees

Is there a money-back guarantee for iThemes products?

iThemes provides a money-back guarantee for its products, offering a full refund within thirty days if the customer is...
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Are there any discounts or promotions available for iThemes products?

iThemes occasionally provides discounts and promotions, especially during holidays or product launches. It is advisable to keep...
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What is the refund process if I am unsatisfied with a product?

If a customer is not satisfied with an iThemes product, they need to refer to the refund process on the iThemes website, which...
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Support and Community

What kind of customer support does iThemes offer?

iThemes provides multiple support options to assist users effectively, including extensive documentation, a community forum for...
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Are there community forums for iThemes users?

Yes, iThemes provides community forums where users can connect, share experiences, and seek help on topics concerning its...
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Do you provide support for theme installation?

iThemes does not offer direct support for theme installation, focusing instead on providing documentation and community...
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How are updates communicated to customers?

iThemes informs customers of updates through multiple channels, including email notifications, a regularly updated blog, and...
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Integration and Partnerships

How can I integrate iThemes products with my existing site?

To integrate iThemes products with your existing website, first identify the specific product needed, then install it via the...
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Do you offer partnership opportunities for developers?

iThemes has a partnership program for developers through its affiliate initiative, allowing them to earn commissions by...
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