What should I do if my order is incorrect or damaged?

If a customer finds that their order from goPuff is incorrect or damaged, there are a few steps they can take. First, they should examine the order received and compare it to the order confirmation to identify any discrepancies or damage. It is essential to take note of the specific items that were incorrect or affected. Customers should also document any visible damage with pictures, as this may be helpful if they need to provide evidence of the issue. The next step is to refer to the goPuff website or app for instructions on how to report an issue. Typically, goPuff provides a way for customers to report problems directly through their platform. This process usually involves submitting a complaint or request for a refund or replacement. It is advisable to address the issue as soon as possible for the best chance of resolution. Customers should also check the web page or app for the most current contact information or FAQs, as this can provide additional guidance on handling such situations.