What is your return policy?

Zestcandle.com has a customer-friendly return policy designed to ensure satisfaction with every purchase. Generally, customers can return unused and unopened items within a specified number of days after delivery. It is important that the products retain their original packaging and are in resalable condition to qualify for a refund or exchange. In the event that a product arrives damaged, customers will typically need to notify Zest Candle as soon as possible, providing details and possibly photographs to document the issue. This allows Zest Candle to review the circumstances and facilitate the return or replacement of the damaged item efficiently. Refunds are usually processed in the original payment method within a predetermined timeframe after the return has been received and inspected. However, shipping costs incurred for the original order may not be refundable, depending on the specific terms outlined on the website. To ensure a smooth return process, customers should refer to the latest information available directly on the website. Information regarding return procedures, eligibility, and any specific instructions can often be found in the Returns section of the website. It is always a good idea for customers to review the complete return policy to understand any contingencies or requirements prior to initiating a return. If there are any uncertainties, seeking clarification from the provided web resources can be very helpful for a seamless experience.