What should I do if I received a damaged or defective product?

If you received a damaged or defective product from YarnSupply.com, the first step is to carefully assess the condition of the item. It is important to document any visible damage with photographs, as this can be helpful in resolving the issue. Check the packaging as well, as it may provide insight into how the damage occurred during shipping. Next, visit the YarnSupply.com website. Look for the relevant section regarding returns and exchanges, as there may be specific instructions on how to proceed. Typically, you will find information on how to report your issue, which may involve filling out a form or sending an email with the details of your order and the nature of the damage or defect. Ensure that you reach out within the specified time frame indicated on the website to facilitate a smooth return process. It may also be helpful to mention whether you would like a replacement, refund, or exchange, based on your preference. By following the outlined procedures, you can effectively address the situation and ensure that you receive a satisfactory resolution.