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What should I do if I receive the wrong product?

Asked 2 months ago
If you receive the wrong product from Yardley London, it is advisable to first check the packaging and any included documentation to confirm whether there was a mix-up in your order. Often, the details such as the order number and product information can help clarify the situation. If it is indeed an error, the next step would usually involve visiting the current website, as they often provide specific information regarding returns and exchanges. There may be a customer service section that offers guidance on how to proceed in such cases. It is important to explain the issue clearly and include any relevant details when contacting them about the mistake. Most companies have protocols in place to resolve these issues efficiently and ensure customer satisfaction.
Answered Oct 12th 2025

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