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XTERRAFootwear.com Customer FAQ

Top Answers & How-to Guides

What is XTERRAFootwear.com's Phone Number?

The question we are asked most often is about how to talk to XTERRAFootwear.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I exchange my shoes for a different size?

Yes, you can exchange your shoes for a different size. At XTERRAFootwear.com, we understand that finding the perfect fit is essential....
Ask any question you have about XTERRAFootwear.com customer service, get an answer now.
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Sizing

How do I determine my shoe size?

To determine your shoe size, it is recommended to measure your foot size properly. You can do this by standing on a piece of paper...
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Returns

What is the return policy?

Our return policy for purchases made on XTERRAFootwear.com allows for returns within 30 days of the purchase date. To be eligible for...
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Shipping

How long does shipping take?

Shipping time for XTERRA Footwear products depends on the shipping method chosen. We offer two options: standard and express shipping....
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Warranty

What is the warranty on the footwear?

At XTERRAFootwear.com, we offer a limited warranty on all our footwear. Our warranty covers manufacturing defects for a period of one...
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Waterproof

Are XTERRA shoes waterproof?

No, XTERRA shoes are not waterproof. While they are designed to provide durability and protection for outdoor activities, they are...
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Order Tracking

Can I track my order?

Yes, you can track your order. Once your order is shipped, a tracking number will be provided to you via email. This tracking number...
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Bulk Discounts

Are there any discounts for bulk orders?

Yes, XTERRA Footwear offers discounts for bulk orders. We understand that businesses and teams may require multiple pairs of our high-performance...
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International Shipping

Do you ship internationally?

Yes, we do ship internationally. XTERRAFootwear.com offers worldwide shipping to many countries around the globe. Whether you are located...
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Payment Methods

What payment methods are accepted?

We accept a variety of payment methods to provide you with convenience and flexibility. At XTERRAFootwear.com, you can make your purchase...
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Running

Are the shoes suitable for trail running?

Yes, XTERRA shoes are specifically designed and highly suitable for trail running. Our shoes are engineered to provide exceptional...
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Loyalty Program

Do you have a loyalty program?

Yes, at XTERRA Footwear, we are proud to offer a loyalty program to our valued customers. Our loyalty program is designed to reward...
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Exchanges

Can I exchange my shoes for a different size?

Yes, you can exchange your shoes for a different size. At XTERRAFootwear.com, we understand that finding the perfect fit is essential....
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Help me with my XTERRAFootwear.com customer service issue

Ask any question you have about XTERRAFootwear.com customer service. We will do our best to get you answers right away.
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