What should I do if my item arrives damaged or defective?

If an item from WondersGifts.com arrives damaged or defective, it is important to address the situation promptly to ensure a resolution. The first step is to carefully inspect the item upon arrival and document any visible damage with photographs. This documentation can be useful when reporting the issue. Next, the individual should look for the return policy on the current web page, as this policy typically outlines the necessary steps for returning or exchanging a damaged or defective item. Generally, the customer will need to initiate a return request within a specific timeframe, so keeping track of when the item was received is crucial. Most return policies will provide detailed instructions on how to return the item, whether it involves using a prepaid shipping label or arranging for a pickup. If the customer encounters any difficulties in the return process, they may find additional assistance by referring to the contact information available on the website. Overall, taking these steps will facilitate a smooth resolution for any issues with a damaged or defective item.