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Washington Metropolitan Area Transit Authority Customer FAQ

Top Answers & How-to Guides

What is Washington Metropolitan Area Transit Authority's Phone Number?

The question we are asked most often is about how to talk to Washington Metropolitan Area Transit Authority customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my WMATA fare card on other transit systems?

No, you cannot use your WMATA fare card on other transit systems. The WMATA fare card, also known as the SmarTrip card, is specifically...
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About WMATA

What is the Washington Metropolitan Area Transit Authority?

The Washington Metropolitan Area Transit Authority (WMATA) is a regional transportation agency that operates the public transit system...
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Fare Cards

What are the different types of fare cards available?

The Washington Metropolitan Area Transit Authority offers various types of fare cards to suit the needs of passengers. The SmarTrip...
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Discounts

Are there any discounts available for students/seniors/military personnel?

Yes, there are various discounts available for students, seniors, and military personnel. Students can benefit from reduced fares through...
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Bicycle Policy

Can I bring my bicycle on the Metro?

Yes, you can bring your bicycle on the Metro during certain times. Bicycles are allowed on weekdays except for rush hours (7-10 am...
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Schedule Information

What is the schedule for Metro trains and buses?

The Washington Metropolitan Area Transit Authority (WMATA) operates a comprehensive schedule for its Metro trains and buses. Metro...
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Parking Facilities

Are there any parking facilities at Metro stations?

Yes, there are parking facilities available at select Metro stations. The Washington Metropolitan Area Transit Authority (WMATA) provides...
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Accessibility Services

Are there any special accommodations for passengers with disabilities?

Yes, the Washington Metropolitan Area Transit Authority (WMATA) provides special accommodations for passengers with disabilities. WMATA...
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Interoperability

Can I use my WMATA fare card on other transit systems?

No, you cannot use your WMATA fare card on other transit systems. The WMATA fare card, also known as the SmarTrip card, is specifically...
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Help me with my Washington Metropolitan Area Transit Authority customer service issue

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