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Vonovia Customer FAQ

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What is Vonovia's Phone Number?

The question we are asked most often is about how to talk to Vonovia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Vonovia Customer Questions

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Property Management

What types of properties does Vonovia manage?

Vonovia specializes in managing various residential properties in Germany, including multi-family apartments in urban...
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Does Vonovia provide housing for students?

Vonovia offers residential properties with some units suitable for students, focusing on affordable accommodation options near...
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Is there a pet policy for Vonovia properties?

Vonovia properties usually have pet policies that vary by location, typically allowing pets with certain restrictions....
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What security measures are in place for properties?

Vonovia prioritizes resident safety by implementing various security measures. These include modern access control systems with...
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Rental Applications

How can I apply for a rental property with Vonovia?

To apply for a rental property with Vonovia, visit their website to find available listings. After choosing a property,...
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What are the terms of the rental agreement?

Rental agreements with Vonovia generally outline the rights and duties of tenants and the provider, covering aspects like lease...
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How can I find properties available for rent?

To find rental properties through Vonovia, individuals should visit the Vonovia website, where they can search for listings...
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Rent Payment

Are there any fees associated with renting a property from Vonovia?

Renting a property from Vonovia usually involves various fees including monthly rent, utility charges, and a security deposit...
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How can I pay my rent online?

Vonovia offers tenants the ability to pay rent online through their tenant portal, which allows account management and payment...
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Maintenance and Complaints

What is the process for reporting maintenance issues?

To report maintenance issues to Vonovia, residents should first collect relevant details about the problem, including a...
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What do I do if I have a complaint about my property?

Residents with complaints about their property managed by Vonovia should detail the issue clearly and refer to the official...
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How does Vonovia handle tenant complaints?

Vonovia addresses tenant complaints through established procedures, allowing tenants to report issues via various communication...
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Updates and Information

What services are included in the rent?

The rent for Vonovia properties varies by agreement and usually covers heating, water, waste disposal, communal maintenance,...
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How can I stay informed about upcoming projects or changes?

To stay updated on Vonovia's future projects or changes, individuals should regularly check the official website for updates...
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Lease Agreement

Can I customize my apartment or home?

Tenants of Vonovia can typically make minor changes, like painting or changing fixtures, but should seek approval for...
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Does Vonovia have a procedure for terminating a lease early?

Vonovia does have a process for early lease termination, which includes reviewing the lease agreement for conditions, notifying...
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