What is your return policy?

VisionDirect.com has a customer-friendly return policy designed to ensure satisfaction with every purchase. Generally, customers are allowed to return items within a specific timeframe from the date of delivery, typically around thirty days. During this period, customers can send back products that are unworn, in their original condition, and with all packaging and labels intact. This policy applies to most eyewear, including prescription glasses, sunglasses, and contact lenses. When initiating a return, it is important for customers to follow the instructions provided on the VisionDirect website. This typically includes completing a return authorization form and securely packaging the item for shipment back to their designated return address. Customers should also keep proof of the return shipment, such as a tracking number, to ensure the return is processed smoothly. Once the returned item is received and inspected, VisionDirect will process the refund or exchange according to their policy. Refunds are usually issued to the original payment method. In some cases, there may be exceptions, such as items that were custom-made or personalized. For the most accurate and detailed information regarding the return policy, customers are encouraged to refer to the specific section on the VisionDirect website. This ensures they are aware of any updates or changes to the policy that may not be reflected in general discussions.