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Can I adjust my order after it has been placed?

Asked 3 months ago
Once an order is placed on VisionDirect.com, there may be limited options for making adjustments. Typically, the immediate changes are not possible, as the order processing often begins shortly after submission. However, if you realize you need to make a change, such as updating your prescription details or modifying your frame selection, it is advisable to act quickly. Customers can check on the current policies regarding adjustments, cancellations, or modifications directly on the website, as these policies may vary. Generally, if you contact customer support promptly, they may be able to assist you in resolving your concerns or potentially making adjustments before the order enters the shipping stage. For detailed information about order adjustments and the specific terms that apply, reviewing the relevant section on the VisionDirect.com website is a good idea.
Answered Sep 15th 2025

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