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Urbanears Customer FAQ

Top Answers & How-to Guides

How do I Contact Urbanears Customer Service?

The question we are asked most often is about how to talk to Urbanears customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Urbanears Customer Questions

I have tried to send a product complaint to urbanears, but the site won't accept any messages. How do I help

We're sorry to hear you're having trouble communicating your complaint. There could be several reasons why you can't send it directly through the site — a technical issue, a high volume of inquiries, etc. In such situations, you could try reaching out to Urbanears via their official social media accounts (Facebook, Twitter), as most businesses monitor these accounts comprehensively. You can also attempt to resend your message at a later time in case the problem is temporary. We also recommend checking the format and size of your complaint if it contains attachments, as there may be restrictions in place.
Asked Mar 13, 2024 10:14 AM

Help me with my Urbanears customer service issue

Battery and Maintenance

How do I clean my Urbanears headphones?

To clean Urbanears headphones, gently wipe the exterior with a damp or soft microfiber cloth to eliminate dust and oils,...

What is the best way to store my Urbanears headphones?

To extend the life and functionality of Urbanears headphones, they should be stored in their original case or a soft cloth...

What is the battery life of Urbanears wireless products?

Urbanears wireless products generally offer excellent battery life, with headphones lasting around 20 to 30 hours and speakers...

Warranty and Returns

Do Urbanears products come with a warranty?

Urbanears typically provides a warranty for their products, usually lasting one to two years from the purchase date. This...

Can I return or exchange my Urbanears product?

Urbanears typically permits returns or exchanges within a set timeframe of fourteen to thirty days, contingent on the region....

User Support

Where can I find user manuals for Urbanears products?

User manuals for Urbanears products are usually available on their official website, specifically in a support section. Users...

How do I update the firmware on my Urbanears headphones?

To update the firmware on Urbanears headphones, users typically use the Urbanears app available on iOS and Android. After...

What should I do if my Urbanears product is not working?

To troubleshoot a malfunctioning Urbanears product, first ensure it’s charged or properly connected, check for damages in...

Product Information

What types of audio products does Urbanears offer?

Urbanears provides a range of audio products aimed at enhancing music enjoyment, focusing on various styles of headphones,...

Are there any special features of Urbanears headphones?

Urbanears headphones feature a stylish design with a variety of colors, comfortable ear pads, and adjustable headbands. Many...

What materials are used in Urbanears products?

Urbanears products typically use high-quality plastics, metals, and fabrics for durability and comfort. Some models feature...

Compatibility and Connectivity

Are Urbanears headphones compatible with all devices?

Urbanears headphones are compatible with many devices like smartphones, tablets, and laptops, connecting through a 3.5 mm audio...

How do I connect my Urbanears headphones to my device?

Connecting Urbanears headphones differs based on whether they are wired or wireless. For wireless models, ensure they are...

How do I troubleshoot connectivity issues with my Urbanears device?

To troubleshoot connectivity issues with an Urbanears device, ensure it is charged, powered on, and within Bluetooth range....

Customization and Features

Can I customize the sound settings on my Urbanears devices?

Urbanears devices allow for some sound customization, which can differ by model. Many headphones and speakers provide balanced...

Are Urbanears headphones sweat and water-resistant?

Urbanears headphones vary in their sweat and water resistance, with certain models designed for active use featuring specific...
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