What if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from UrbanMinx.com, it is important for them to review the return and exchange policy stated on the website. Urban Minx aims to provide high-quality products, and they generally have procedures in place to address such issues. Typically, customers should first assess the item upon delivery and take note of any damage or discrepancies. Next, it is advisable to keep all packaging materials as they may be required when returning the item. Customers should then follow the instructions provided on the UrbanMinx.com website regarding returns and exchanges. This usually entails completing a return request form or documenting the issue in a specific manner. In many cases, customers are given the option to either return the damaged or incorrect item for a full refund or exchange it for the correct product. The time frame for initiating a return or exchange may vary, so it is important for customers to take action as soon as possible. UrbanMinx.com’s website may contain essential information about how to proceed, including timelines for returns and any required documentation. Customers should refer to the website for clarity on this subject. It is also valuable for customers to check if there are any customer service contacts or chat options available on the site to facilitate the resolution of any issues effectively.