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UpCounsel Customer FAQ

Top Answers & How-to Guides

How do I Contact UpCounsel Customer Service?

The question we are asked most often is about how to talk to UpCounsel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent UpCounsel Customer Questions

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Services Offered

What services does UpCounsel provide?

UpCounsel connects clients with legal professionals to provide various services such as business formation, contract help,...
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What types of legal issues can UpCounsel help with?

UpCounsel can assist with a variety of legal matters, including business formation, contracts, intellectual property,...
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Does UpCounsel provide legal consultations?

UpCounsel offers a platform that connects users with qualified lawyers for various legal services, including consultations. The...
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What resources does UpCounsel offer for business owners?

UpCounsel provides business owners with essential legal resources, including access to a network of experienced attorneys and...
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Finding and Hiring Attorneys

How do I find a lawyer on UpCounsel?

To locate a lawyer on UpCounsel, individuals should visit the website and input details about their legal issues, such as...
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Is UpCounsel only for startups and small businesses?

UpCounsel caters to a diverse clientele, including not just startups and small businesses but also larger companies across...
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Can I review attorneys before hiring them on UpCounsel?

Clients can assess attorneys on UpCounsel by examining their profiles, which contain details about experience, practice areas,...
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Fees and Payments

Are there fees for using UpCounsel?

UpCounsel does not typically charge fees for using its platform. However, fees will apply when hiring a legal professional...
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How do payment and invoicing work on UpCounsel?

UpCounsel has a clear process for payment and invoicing, allowing clients and attorneys to agree on fees before work begins....
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Requests and Support

How do I submit a legal request on UpCounsel?

To submit a legal request on UpCounsel, users need to visit the website, create an account, and then navigate to the section...
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What should I do if I'm not satisfied with a lawyer's service?

If a client is unhappy with their lawyer, they should first discuss their concerns directly with the attorney to try to resolve...
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How can I track the progress of my legal request?

To monitor the status of a legal request submitted via UpCounsel, users can log into their account for updates on their...
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Attorney Verification

Is there a guarantee for legal services provided through UpCounsel?

UpCounsel does not guarantee legal services as outcomes depend on various factors like the attorney's expertise and the case's...
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How does UpCounsel verify its attorneys?

UpCounsel has a comprehensive vetting process for attorneys, checking educational backgrounds, experience, and specializations....
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Is UpCounsel available in all states?

UpCounsel offers legal services nationwide, but specific attorneys and services can differ by state due to varying laws and...
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