What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from UndercoverCondoms.com, the first step is to examine the product and packaging carefully. It is important to document any visible damage with photographs for reference. Customers should then review the return and exchange policy provided on the website, as this policy typically outlines the steps for addressing issues related to damaged or defective items. Most reputable online retailers, including UndercoverCondoms.com, understand that product issues can arise and often offer options for exchanges or refunds for items that arrive in less than satisfactory condition. It is advisable to act promptly to report the issue, as there may be time limits for returns or exchanges. Customers often find useful information regarding the process on the current web page of UndercoverCondoms.com. While specific instructions may vary, retailers usually require customers to fill out a return form or provide certain details about the order. Additionally, returning the damaged or defective product, if required, should be done in accordance with the company's guidelines. If a customer needs further assistance, they may find helpful resources or contact information directly available on the website. This process ensures that customers are satisfied and can continue to rely on the quality and safety that UndercoverCondoms.com aims to provide.