What should I do if I can't access a course I purchased?

If a user encounters issues accessing a course they have purchased on the Udemy platform, several steps can be taken to potentially resolve the problem. First, it is advisable to ensure that the user is logged into their Udemy account with the same credentials that were used to make the purchase. Sometimes, users accidentally log into a different account, which can cause confusion regarding course access. Next, checking the course catalog or "My Courses" section on the Udemy website is important to confirm whether the course appears there. If the course is visible, the user can click on it to access the materials. In some instances, technical issues with browsers or devices may cause access problems. Hence, clearing the browser cache or trying a different web browser or device may help. If these initial steps do not resolve the issue, users are encouraged to refer to the help section on Udemy's website. This section may have useful information or troubleshooting tips specific to their situation. For further assistance, looking for contact information on the current web page might be beneficial. Udemy aims to provide a positive learning experience, so they will likely have resources to assist users in regaining access to their courses.