What is Twelve South's return policy?

Twelve South has a customer-friendly return policy designed to ensure satisfaction with their products. Customers are allowed to return items within thirty days of purchase for a full refund, provided that the items are in their original condition. This means that the products must be unused, in their original packaging, and include all accessories and documentation that came with them. In the event that a customer needs to initiate a return, it is advised to carefully check the specific details provided on the Twelve South website, as the return process may include certain steps for processing. Customers should also be mindful that shipping costs for returns may not be reimbursed unless the item is being returned due to a defect or an error on Twelve South's part. For items that exceed the thirty-day return window, Twelve South might not accept those returns, but customers are encouraged to reach out if they have concerns regarding their purchases. Additionally, returns that are initiated without proper communication may face delays or complications. Lastly, for more precise information regarding return instructions or any recent updates to the policy, customers should refer to the appropriate section on the Twelve South website, where the most current terms and contact information can be found.