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Tschome.com Customer FAQ

Top Answers & How-to Guides

What is Tschome.com's Phone Number?

The question we are asked most often is about how to talk to Tschome.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Tschome.com Customer Questions

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Product Information

What types of home products do you sell?

Tschome.com features a wide array of home products that include furniture, decor items, textiles, and essential kitchen and...
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Are your products customizable?

Tschome.com provides a variety of home goods and decor, with customization options varying by product. Some items may offer...
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Are there volume discounts available for wholesale orders?

Tschome.com does have various pricing options, including volume discounts for wholesale orders, but details depend on product...
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Do you have a warranty on your products?

Tschome.com provides a warranty on various products, reflecting their dedication to quality and customer care. Warranty terms...
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Do you offer gift wrapping services?

Tschome.com generally does not provide gift wrapping services. Customers can find unique items ideal for gifts and should check...
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Returns and Exchanges

How do I return or exchange an item?

Returning or exchanging items from Tschome.com is user-friendly. Customers should visit the website to find the return policy...
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What are your policies for damaged items?

Tschome.com is dedicated to efficiently managing issues related to damaged items. Customers are encouraged to inspect orders...
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Ordering and Delivery

What is the expected delivery time for orders?

Delivery times for orders at Tschome.com depend on the shipping method, destination, and product availability. Generally,...
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Can I track my order after it's shipped?

Yes, customers can track their orders once shipped by using a provided tracking number sent via email. This number allows them...
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How do I report a missing or incorrect order?

To report a missing or incorrect order from Tschome.com, gather essential details like your order number and the specifics of...
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Shipping and Payments

What payment methods do you accept?

Tschome.com typically allows various payment methods, including major credit cards like Visa and American Express, as well as...
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Do you offer free shipping over a certain amount?

Tschome.com often has promotional offers, including free shipping, which can vary based on current policies. It's advisable to...
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Customer Support

How can I care for my home decor products?

To maintain home decor products, it is crucial to follow specific care instructions and conduct regular dusting. Each material,...
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Can I find inspiration for home decor on your site?

Tschome.com provides a broad range of products that can ignite creativity for home decor projects. The site features categories...
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What is your customer satisfaction guarantee?

Tschome.com emphasizes customer satisfaction with a return policy allowing returns within a specified timeframe if items are...
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Do you have a newsletter for updates and promotions?

Tschome.com offers a newsletter for customers to receive updates, promotions, and new product information. Signing up is...
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