What is the return policy for items purchased from The Natural Sapphire Company?

The return policy for items purchased from The Natural Sapphire Company is designed to ensure customer satisfaction while maintaining the integrity of their exquisite gemstones and jewelry. Generally, customers have a period of thirty days from the date of delivery to initiate a return. During this timeframe, items can be sent back for a full refund provided that they are in their original, unworn condition with all accompanying documentation, including any certification and packaging. It is essential to note that certain items, particularly custom-made or personalized pieces, may not be eligible for return unless there is a defect or error in production. Additionally, customers are typically responsible for return shipping costs unless otherwise stated in the policy or in the case of an error on the company's part. All returns should be conducted in accordance with the guidelines outlined on their website to ensure a smooth process. Customers are encouraged to carefully review the return instructions provided on the current web page, where they can find detailed information on how to return an item, including any necessary forms and shipping directions. This commitment to customer satisfaction reinforces the company's reputation for quality service and products in the gemstone jewelry industry.