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Can I return online purchases to a physical store?

Asked 2 years ago
The Great Hardware Store typically allows customers to return items purchased online to their physical store locations, but it is important to check the specific return policy for the exact details. Generally, items must be in their original condition and packaging, and it is often required to bring the order confirmation or receipt along with the product being returned. Each store may have its own guidelines regarding the time frame for returns and any other requirements, so it is wise to be aware of those when planning a return. To ensure a smooth return process, a customer should review the most current return policy on The Great Hardware Store’s website. This information can usually be found in the customer service or help section. If the website does not provide sufficient information, visiting a local store and asking a staff member might also be a good option. They can clarify the return process specific to the location and provide assistance with any other questions that may arise.
Answered Sep 14th 2025

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