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The Johns Hopkins Hospital Customer FAQ

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What is The Johns Hopkins Hospital's Phone Number?

The question we are asked most often is about how to talk to The Johns Hopkins Hospital customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent The Johns Hopkins Hospital Customer Questions

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Hospital Services

What services are available at The Johns Hopkins Hospital?

The Johns Hopkins Hospital provides a wide range of services, including specialized care in fields like oncology, cardiology,...
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What are the hospital's policies on COVID-19?

The Johns Hopkins Hospital has set various COVID-19 policies to protect patients and staff, focusing on vaccinations, mask...
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What amenities are available for families at the hospital?

The Johns Hopkins Hospital offers several amenities for families, including comfortable waiting areas with refreshments,...
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Is there a patient advocacy program?

The Johns Hopkins Hospital offers a patient advocacy program aimed at assisting patients and their families throughout their...
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Patient Records

How do I access patient records?

Accessing patient records at The Johns Hopkins Hospital involves following established procedures, which include completing a...
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What is the process for transferring medical records?

Transferring medical records at The Johns Hopkins Hospital involves completing a request form with personal information and the...
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Visiting Information

What are the visiting hours?

Visiting hours at The Johns Hopkins Hospital generally run from 9:00 AM to 9:00 PM, but they can differ by department or...
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Is there parking available at the hospital?

The Johns Hopkins Hospital has various parking options for patients and visitors, including garages and surface lots. Automated...
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Insurance and Financial

What insurance plans are accepted?

The Johns Hopkins Hospital accepts various insurance plans, including major providers like Aetna, Cigna, UnitedHealthcare, and...
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Are there any programs for financial assistance?

The Johns Hopkins Hospital provides several financial assistance programs aimed at helping patients with medical expenses....
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Appointment Preparation

Can I get a second opinion from a specialist?

The Johns Hopkins Hospital allows patients to seek second opinions from specialists, which is beneficial for building...
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How can I prepare for my appointment?

To prepare for an appointment at The Johns Hopkins Hospital, gather medical records, a list of current medications, and write...
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What should I bring to my appointment?

When preparing for an appointment at The Johns Hopkins Hospital, it is important to bring identification, insurance card,...
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How do I request a referral to a specialist?

To obtain a referral to a specialist at The Johns Hopkins Hospital, patients must first consult their primary care physician to...
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Are there interpreters available for non-English speaking patients?

The Johns Hopkins Hospital provides interpreter services for non-English speaking patients to enhance communication during...
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