What is the process for returning equipment if I cancel my account?

When a customer decides to cancel their account with Telus and needs to return equipment, the process typically involves a few important steps. Firstly, it is essential to gather all the equipment that was provided by Telus, including devices, modems, remotes, and any associated accessories. Customers are encouraged to refer to the specific terms of their service agreement for any equipment return policies that may apply. Next, Telus may provide instructions on how to return the equipment. This can often include packaging the items securely to prevent damage during shipping. Some customers may have the option of returning equipment to a Telus store location, while others may be required to ship it back using a specific return shipping label that Telus provides. It is also advisable to keep records of the return, including tracking numbers or receipts, to ensure that the return is processed correctly. For detailed information, customers are encouraged to check the Telus website, as it may provide the latest guidelines and steps regarding the equipment return process after account cancellation.