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Telenet Customer FAQ

Top Answers & How-to Guides

What is Telenet's Phone Number?

The question we are asked most often is about how to talk to Telenet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is Telenet available in my area?

Yes, Telenet is available in multiple areas across Belgium. As the largest provider of cable broadband services in the country, Telenet...
Ask any question you have about Telenet customer service, get an answer now.
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Internet Speed

What is the average internet speed provided by Telenet?

Telenet provides customers with a range of internet speeds to cater to their specific needs. The average internet speed offered by...
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Package Upgrade

Can I upgrade my current Telenet package?

Yes, you can upgrade your current Telenet package. Telenet offers flexible options for customers to upgrade their existing packages....
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TV Packages

What are Telenet's available TV packages?

Telenet offers a variety of TV packages to cater to different customer needs. Customers can choose from three main TV packages: Basic,...
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Cancellation Policy

What is Telenet's cancellation policy?

Telenet offers a straightforward cancellation policy to provide convenience and flexibility to their customers. If you wish to cancel...
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Bundles Offered

Does Telenet offer Wi-Fi or internet bundles?

Yes, Telenet offers both Wi-Fi and internet bundles to its customers. Telenet understands the importance of reliable and high-speed...
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Channel List

What channels are included in Telenet's basic TV package?

Telenet's basic TV package includes a wide range of popular channels, ensuring entertainment for all. Subscribers can enjoy a diverse...
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Contract Duration

What is the duration of Telenet's contract?

The duration of Telenet's contract depends on the specific service plan chosen by the customer. Telenet offers a variety of contract...
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Availability

Is Telenet available in my area?

Yes, Telenet is available in multiple areas across Belgium. As the largest provider of cable broadband services in the country, Telenet...
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Help me with my Telenet customer service issue

Ask any question you have about Telenet customer service. We will do our best to get you answers right away.
We look to the Telenet issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telenet issues reported to GetHuman
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