What should I do if my internet is not working?

If your internet is not working, there are several steps you can take to troubleshoot the issue. First, check all your devices to see if they are experiencing connectivity problems. If only one device is affected, the problem might be specific to that device. Try restarting it to see if connectivity is restored. Next, examine your modem and router. Often, a simple reboot of these devices can resolve many issues. Unplug both the modem and the router, wait for about thirty seconds, and then plug them back in. Allow a few minutes for them to reboot fully. If you are still experiencing difficulties, ensure that all cables are securely connected and that there are no visible signs of damage. Additionally, check for any service outages in your area, as these can affect connectivity. Information regarding outages may be available on the Telecom Egypt website, where you can also find troubleshooting guides and tips. If these steps do not resolve the issue, consider resetting your router to factory settings, if feasible, as a last resort. Always refer to the user manual for guidance, as resetting can result in loss of customized settings.