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Tea Sparrow Customer FAQ

Top Answers & How-to Guides

What is Tea Sparrow's Phone Number?

The question we are asked most often is about how to talk to Tea Sparrow customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Tea Sparrow Customer Questions

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Tea Offerings

What types of teas does Tea Sparrow offer?

Tea Sparrow provides an extensive variety of teas, including black, green, oolong, white, herbal, and specialty blends. Each...
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Are the teas sourced from organic farms?

Tea Sparrow emphasizes sourcing teas from farms that utilize sustainable and organic practices, ensuring high quality and...
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Are there caffeine-free options available?

Tea Sparrow provides various caffeine-free options, primarily focusing on herbal teas made from plants, flowers, and fruits....
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Are there seasonal teas available?

Tea Sparrow provides a wonderful selection of seasonal teas that reflect the unique flavors and aromas of each time of year....
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Order and Payment

What is your return policy for tea purchases?

Tea Sparrow allows returns only on unopened and unused tea products to ensure customer satisfaction. If items are opened or...
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Can I purchase tea gifts for others?

Yes, Tea Sparrow provides a range of tea gift options suitable for various preferences, including curated collections and gift...
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Do you offer discounts for first-time customers?

Tea Sparrow does not specifically list discounts for first-time customers on their site, but they do feature occasional...
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What payment methods are accepted?

Tea Sparrow typically accepts major credit cards, including Visa, MasterCard, American Express, and Discover, as well as...
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Customer Support

What should I do if I receive a damaged product?

If a damaged product is received, customers should first inspect the item and packaging, taking photos for documentation. It's...
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How can I steep tea for the best flavor?

To achieve the best flavor when steeping tea, select quality leaves, use proper water temperatures for each type, and steep for...
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What should I do if I have a complaint about my order?

In the event of a complaint about an order from Tea Sparrow, it is important to gather essential details like your order number...
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Subscription Services

Can I choose specific teas for my subscription box?

Tea Sparrow's subscription service does not allow subscribers to pick specific teas; instead, the boxes contain a curated...
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How can I adjust my subscription preferences?

To modify subscription settings with Tea Sparrow, customers should log into their account on the website and check the...
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How does the subscription service work?

Tea Sparrow's subscription service allows customers to receive a curated selection of teas regularly at home. Subscribers can...
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How do I cancel my subscription?

To cancel a subscription with Tea Sparrow, users should log into their account on the website to find the cancellation option....
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