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Tag Heuer Customer FAQ

Top Answers & How-to Guides

What is Tag Heuer's Phone Number?

The question we are asked most often is about how to talk to Tag Heuer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What types of products does Tag Heuer offer?

Tag Heuer provides an array of luxury products, focusing primarily on high-quality timepieces like chronographs, sports...
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What are the difference between your watch collections?

Tag Heuer provides several distinctive watch collections, each designed for varied tastes. The Carrera focuses on motorsports...
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Are there accessories available for my Tag Heuer watch?

Tag Heuer does provide various accessories for their watches, including watch straps, bracelets, cases, cleaning kits, and care...
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Do you offer customization options for watches?

Tag Heuer offers limited customization options for specific watch models, which may include choices like strap material and...
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Authenticity and Trade-in

Do you have a trade-in program for old watches?

Tag Heuer does not have a universal trade-in program for watches but suggests exploring options with authorized retailers and...
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How can I check the authenticity of my watch?

To verify a Tag Heuer watch's authenticity, examine the serial number on the case back and compare it to the official website....
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Watch Care and Maintenance

What should I do if my watch needs repair?

When a Tag Heuer watch requires repair, start by checking the user manual for minor issues like a dead battery. For larger...
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How can I determine my watch size?

To determine your watch size, measure your wrist circumference with a flexible tape or string, then refer to standard case...
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How do I care for and maintain my Tag Heuer watch?

To maintain a Tag Heuer watch, regular cleaning with a soft cloth is crucial, along with arranging service every two to three...
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Warranty and Repair

How can I register my watch for warranty?

Tag Heuer facilitates easy warranty registration for watches via their official website, requiring users to create or log into...
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Are there authorized retailers for Tag Heuer watches?

Tag Heuer does have authorized retailers that are certified to sell their watches, providing genuine products and expert...
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What is the warranty policy for Tag Heuer watches?

Tag Heuer provides a warranty for two years from the purchase date against manufacturing defects. It excludes damages from...
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Shopping Policies

What payments do you accept in-store and online?

Tag Heuer offers various payment methods in-store and online, including major credit cards and mobile payments. Online payments...
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What is the return policy for online purchases?

The return policy for online purchases from Tag Heuer generally allows returns within thirty to sixty days if items are unworn...
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Notifications and Manuals

How can I get notifications about new products?

To stay updated on new Tag Heuer products, customers can check the official website for announcements, sign up for newsletters,...
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Where can I find user manuals for my watch?

User manuals for Tag Heuer watches are generally available on the official website, where you can find the most current and...
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We look to the Tag Heuer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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