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TP-Link Customer FAQ

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What is TP-Link's Phone Number?

The question we are asked most often is about how to talk to TP-Link customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TP-Link Customer Questions

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Device Configuration

What is the default username and password for my TP-Link device?

The standard username and password for most TP-Link devices is "admin". However, it can differ by model or firmware. If those...
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Can I set up a guest network with TP-Link?

TP-Link routers allow users to create a guest network, which provides internet access for visitors while protecting the main...
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How do I reset my TP-Link device to factory settings?

To reset a TP-Link device to factory settings, find the reset button, usually a small hole. With power on, press and hold the...
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Compatibility

Can I use TP-Link devices with other third-party routers?

Yes, TP-Link devices are generally compatible with third-party routers, allowing easy integration. To set them up effectively,...
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Can I use TP-Link devices with both IPv4 and IPv6 networks?

TP-Link devices indeed support both IPv4 and IPv6 networks, offering users flexibility as the shift toward IPv6 progresses....
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Are TP-Link devices compatible with voice assistants like Amazon Alexa and Google Assistant?

TP-Link devices can work with major voice assistants like Amazon Alexa and Google Assistant, allowing users to manage them...
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Support and Warranty

What are the recommended system requirements for TP-Link software?

TP-Link software generally requires a dual-core processor, at least 2 gigabytes of RAM, and sufficient storage on Windows....
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What is the warranty period for TP-Link products?

TP-Link's warranty timeframe depends on the product category and the region of purchase. Typically, it ranges from two to three...
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What security features are available for TP-Link devices?

TP-Link devices include several key security features such as WPA3 encryption, a strong firewall, built-in antivirus, intrusion...
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Management Tools

Does TP-Link offer a mobile app for remote management?

TP-Link provides a mobile app named Tether that allows users to remotely manage their devices. This app, available for iOS and...
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How can I update the firmware on my TP-Link device?

Updating the firmware on a TP-Link device can improve performance, security, and features. Identify your device’s model and...
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What troubleshooting steps should I take if my TP-Link device won't connect to the internet?

When a TP-Link device fails to connect to the internet, users should check cable connections, restart the device and modem,...
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TP-Link issues reported to GetHuman

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