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Synnex Customer FAQ

Top Answers & How-to Guides

What is Synnex's Phone Number?

The question we are asked most often is about how to talk to Synnex customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Synnex Customer Questions

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Services Provided

What services does Synnex provide?

Synnex offers a variety of services including distribution, technical support, marketing assistance, cloud solutions, and...
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Does Synnex offer training for their products?

Synnex offers training resources such as online courses, webinars, and workshops to help partners and customers effectively use...
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Does Synnex offer technical support?

Synnex provides technical support mainly for its partners and customers using its services. This support includes help with...
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Partnership Information

How can I become a Synnex partner?

To become a partner with Synnex, organizations must visit their website to explore available programs and requirements. An...
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Are there any special promotions for new partners?

Synnex regularly offers promotions for new partners, which may include introductory discounts, marketing assistance, exclusive...
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Product Distribution

What types of products does Synnex distribute?

Synnex distributes a broad range of technology products including IT hardware, software, networking equipment, consumer...
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What markets does Synnex serve?

Synnex operates in various markets including information technology, telecommunications, and healthcare, serving customers like...
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Can I request product samples from Synnex?

Synnex generally does not provide product samples directly to individuals, as they focus on serving resellers and partners....
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Ordering Process

What is the process for ordering from Synnex?

The ordering process with Synnex is efficient and requires customers to create an account to access the product catalog. After...
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Are there special terms for volume orders?

Synnex typically offers unique terms for volume orders, including tiered pricing, special shipping options, and varying payment...
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What are Synnex's shipping options?

Synnex Corporation provides various shipping options, including standard ground, expedited, and next-day delivery for select...
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Returns and Warranty

How does Synnex handle returns?

Synnex has specific procedures for handling returns, starting with obtaining a return merchandise authorization, known as an...
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What is Synnex's warranty policy on products?

Synnex does not manufacture products, and its warranty policies depend on each product's manufacturer. Warranties usually cover...
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Customer Support

How can I access Synnex's online resources?

To access Synnex's online resources, visit their official website, which serves as a hub for information on products and...
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What should I do if I need help with an order?

If assistance is needed with an order, it is best to check the official Synnex website for helpful resources like tracking,...
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