How does Swift Transportation address damaged or lost freight?

Swift Transportation takes the issue of damaged or lost freight very seriously. When a shipment is damaged or lost, it is essential for both the customers and the company to follow specific protocols to ensure a smooth resolution. First, Swift advises that immediate notification is the key. Customers should promptly inform them about any issues related to freight upon arrival or discovery of the damage or loss. To assist in this matter, Swift encourages customers to document the condition of the freight when it arrives. This includes taking photographs and noting any discrepancies or visible damage on the shipping documents. Such records can be critical in processing claims. After reporting the issue, Swift usually provides its customers with detailed guidance on the procedures to follow, which may involve completing a claim form or providing additional documentation. Once a claim is submitted, Swift Transportation aims to investigate the matter thoroughly. This may involve reviewing documentation, checking the logistics history, and assessing the nature of the claim. Throughout the process, Swift’s commitment is to work diligently with its customers to achieve resolution as quickly as possible. For more specific details on the claims process or the documentation required, customers may want to explore the current information available on the Swift Transportation website. They often provide designated resources that can be quite helpful in understanding the claims process and policy for handling damaged or lost freight.