Stitch Fix Customer FAQ

If your account is showing as not active, there may be a temporary issue or a hold on your account. It’s best to check for any account-related emails for further instructions. If you placed an order recently, your account typically should remain active. We recommend reviewing any communications you’ve received or checking your order status on the Stitchfix.com website. For the most accurate resolution, there's a link to the most up-to-date contact information right here on this page.

To cancel an order made by mistake, you can do so directly from your Stitch Fix account. Navigate to your orders section, find the order you wish to cancel, and follow the prompts to cancel it. Keep in mind that cancellations are only possible before your order is shipped. If you need further assistance, please refer to the most up-to-date contact information located right here on this page.

To redeem your Stitch Fix gift card, log into your account, go to the "Account" section, and select "Gift Cards." Enter the gift card code provided. The amount will be added to your Stitch Fix credit balance.

You can generate a return shipping label by logging into your Stitch Fix account. Navigate to your order history, find the applicable order, and there should be an option to process a return and print a shipping label.

We're sorry to hear you're having trouble with your return label. Occasionally, problems with the barcode or the printing might cause this error. If you encounter an issue with your pre-paid, pre-addressed return label, you can print a new one directly from your Stitch Fix account. Go to the "Checkouts" section and select "Fixes". Then, click "Return Items", followed by "Print Return Label". Ensure to print it clearly. If you continue to have problems, we recommend trying a different post office or return drop-off location if possible.