What is your return policy?

SteelSeries has a specific return policy designed to give customers a clear understanding of their options should they wish to return a product. Generally, SteelSeries allows customers to return items within thirty days from the date of purchase. This policy applies to new and unopened products, with the ideal condition being that items are returned in their original packaging to ensure a smoother return process. When returning a product, customers should ensure that they follow the required procedures, which may include obtaining a return authorization or adhering to specific conditions outlined on the SteelSeries website. It is also important to note that certain products, such as personalized items or items that have been used extensively, may not be eligible for return. It is recommended to keep proof of purchase, as it can be helpful in processing the return. In cases where the product is returned due to a defect or error on SteelSeries's part, customers may be eligible for a full refund or replacement. For the most accurate and up-to-date information regarding the return policy, including details about potential exceptions or processes unique to specific regions, it is advisable to review the current policy directly on the SteelSeries website. This will provide the necessary guidelines and any contact information for further inquiries regarding returns.