Smart Telecom Customer FAQ

If your Smart Telecom sim card has no signal, first try restarting your phone. Sometimes, it's a simple software glitch that can be fixed with a restart. If the problem persists, please check if the sim card is properly installed in your phone. In case this doesn't help either, you should verify that you are within the network coverage area. If none of these steps work, your sim card could be damaged. In that case, you can order a new sim card or visit a Smart Telecom store for further assistance. Remember, never try to repair the sim card yourself, as it may cause further damage.

To reactivate your roaming number that has been deactivated by Smart Telecom, you will first need to settle any outstanding payments on your account since a common reason for deactivation is non-payment. Once this is done, you can request for your roaming service to be reactivated. You can do this by logging into your online account and following instructions, or you can reach out to customer service by phone. Take note that there might be a waiting period for the reactivation. Please remember to pay your bills on time to prevent any future deactivation.

Certainly! Converting your postpaid account to prepaid is a straightforward process. First, you need to ensure that all dues on your postpaid account are cleared. Once done, take your ID proof and one passport-sized photo to your nearest Smart Telecom store. Request them for a prepaid SIM. They'll give you a new SIM which will be activated in a while after completing the necessary formalities. Do remember to backup and transfer all necessary data from your old SIM to the new one, as including contacts or saved messages, as these won't be transferred automatically.

Yes, it is possible to roam your TNT number even when you're already outside the Philippines. However, you need to ensure that the roaming service is activated on your account. To do this, you may need to reach out to our customer service support through another Smart Telecom line before you leave the country or when you're already abroad. Remember to check that your phone is also set to automatically select a network for uninterrupted roaming service. Roaming charges may apply so it's advised to be aware of the rates for the country you are in.