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SimpliSafe Customer FAQ

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What is SimpliSafe's Phone Number?

The question we are asked most often is about how to talk to SimpliSafe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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System Overview

What types of home security systems does SimpliSafe offer?

SimpliSafe provides various home security systems to cater to diverse needs, featuring both traditional setups and optional...
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Does SimpliSafe require a long-term contract?

SimpliSafe offers flexibility by not requiring long-term contracts, allowing customers to opt for month-to-month monitoring...
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Can I customize my SimpliSafe security package?

SimpliSafe allows users to tailor their security packages to their unique needs, offering various equipment choices, including...
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What is the process for monitoring my SimpliSafe system?

SimpliSafe allows users to monitor their systems through standard or interactive services. Standard monitoring sends alerts...
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Installation and Setup

How do I install my SimpliSafe system?

Installing a SimpliSafe system is a straightforward process that requires no special tools or technical skills. Start by...
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How do I add additional sensors to my SimpliSafe system?

To add sensors to a SimpliSafe system, users must ensure compatibility, access the Keypad menu, and select the appropriate...
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What if I move to a new home?

When relocating, SimpliSafe allows customers to move their security system easily. Devices can be transported and reinstalled...
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Power and Connectivity

What happens if my power goes out?

In case of a power outage, SimpliSafe systems remain operational due to backup batteries in most devices, including the base...
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Does SimpliSafe work with smart home devices?

SimpliSafe has made significant progress in integrating with smart home devices like those using Z-Wave. Users can connect...
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Subscription and Cancellation

What is the SimpliSafe refund policy?

SimpliSafe's refund policy permits returns within sixty days of receiving equipment for a full refund. Items must be in...
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How can I cancel my SimpliSafe subscription?

To cancel a SimpliSafe subscription, users must log into their account on the website and go to the subscription section to...
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Warranty and Support

Is there a mobile app for managing my SimpliSafe system?

SimpliSafe offers a mobile app for managing the security system, enabling functions like arming, disarming, and monitoring...
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Does SimpliSafe offer a warranty on its products?

SimpliSafe does provide a warranty for its products, typically covering defects for three years. Customers should keep their...
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Alarms and Monitoring

What happens if my SimpliSafe system is triggered?

When a SimpliSafe system is activated, it sounds an alarm and alerts a 24/7 monitoring station if subscribed. Trained staff...
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How does SimpliSafe handle false alarms?

SimpliSafe addresses false alarms with strict protocols. They verify alarms before alerting authorities by contacting users...
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