What do I do if my order is damaged during shipping?

If a shipment from Sierra Trading Post arrives damaged, there are several steps one can take to address the situation. First, it is important to inspect the package and its contents as soon as it is received. Take clear photographs of any visible damage to the box and the item itself, as these may be useful for any claims or communications that follow. Next, the customer should check the order details and shipping information provided by Sierra Trading Post. Often, there are specific instructions regarding damaged items that accompany the order. It may be advisable to review the return policy available on the website, as it typically outlines the process for handling damaged goods. In most cases, the customer service team at Sierra Trading Post will provide guidance on how to proceed, whether that involves initiating a return or receiving a replacement. For the most accurate and up-to-date information, a visit to the customer service section on their website will provide the necessary details on how to report the issue and seek a resolution. Overall, acting quickly and documenting the damage will facilitate a smoother resolution process.