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Side Car Customer FAQ

Top Answers & How-to Guides

How do I Contact Side Car Customer Service?

The question we are asked most often is about how to talk to Side Car customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any business accounts or corporate discounts available with Side Car?

Side Car offers business accounts that provide transportation solutions tailored for companies, including efficient expense...
Ask any question you have about Side Car customer service, get an answer now.
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Recent Side Car Customer Questions

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Pricing and Payments

How much does a ride with Side Car cost?

The fare for a ride with Side Car varies, influenced by factors like distance, time, and demand in the area. Users typically...
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What payment methods does Side Car accept?

Side Car accepts various payment methods, including major credit cards like Visa, MasterCard, and American Express, as well as...
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Does Side Car offer any discounts or promotions?

Side Car sometimes provides discounts and promotions, which can change seasonally or with special events. These may include...
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Are there any additional fees for rides during peak hours?

Side Car employs surge pricing during peak hours, causing fare increases based on demand and driver availability. The app...
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How does Side Car handle surge pricing?

Side Car implements surge pricing, a dynamic model that adjusts fares during times of high demand to attract more drivers....
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Can I get a receipt for my Side Car rides?

Side Car allows users to easily access ride receipts, typically emailed after rides. Users can also view their ride history and...
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Ride Scheduling and Changes

Can I schedule a ride in advance with Side Car?

Side Car generally does not allow advance ride scheduling and mainly operates on a real-time basis. Though there may be...
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Is it possible to change my pickup location after requesting a ride?

Passengers can change their pickup location after a ride is requested, but this depends on the timing and driver's status. If a...
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What happens if my Side Car driver cancels my ride?

When a Side Car driver cancels a ride, the passenger is promptly informed via the app. They can then easily request another...
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Is there a guarantee for ride availability?

Side Car does not guarantee rides will always be available, as factors like demand, the number of drivers, and time can impact...
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Miscellaneous

Is there a limit on how far Side Car can take me?

Side Car usually does not set a strict distance limit for rides, but various factors like driver availability and local...
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Can I bring a pet with me during my Side Car ride?

Side Car typically prohibits pets during rides due to potential issues for drivers and other passengers, though exceptions may...
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What happens if I leave something behind in a Side Car vehicle?

If someone leaves an item in a Side Car vehicle, they may retrieve it by reaching out to the driver, often through the app. The...
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Are there any business accounts or corporate discounts available with Side Car?

Side Car offers business accounts that provide transportation solutions tailored for companies, including efficient expense...
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Safety and Security

What are the safety measures taken during a Side Car ride?

Side Car emphasizes the safety of both drivers and passengers with measures such as thorough driver background checks, vehicle...
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What happens in case of an accident during a ride?

In the event of an accident during a Side Car ride, safety is the primary concern. Riders and drivers should assess injuries,...
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How can I ensure a safe experience when using Side Car?

To ensure a safe experience with Side Car, passengers should verify drivers' information, share ride details with trusted...
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Driver and Vehicle Options

Can I select a specific driver for my ride?

Side Car generally does not permit riders to choose a specific driver for their rides, as the system automatically pairs them...
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Does Side Car offer rides for large groups or events?

Side Car typically focuses on individual rides and small groups, making it unsuitable for large group events. Customers might...
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Can I choose my driver based on ratings or reviews?

Riders using Side Car can view driver ratings and reviews to aid their selection process for rides. This feature enhances rider...
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