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Segway Customer FAQ

Top Answers & How-to Guides

What is Segway's Phone Number?

The question we are asked most often is about how to talk to Segway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Segway Customer Questions

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Product Information

What types of Segway products are available?

Segway offers a variety of products including the iconic Personal Transporter, electric scooters for commuting and recreation,...
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What is the warranty policy for Segway products?

Segway's warranty policy varies by product and typically lasts one to two years for personal transporters, covering...
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Where can I find Segway accessories for my vehicle?

Segway provides a range of accessories to enhance their vehicles, which can be found on their official website and authorized...
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What battery life can I expect from a Segway?

The battery life of a Segway usually ranges from 15 to 30 miles per charge, influenced by factors like rider weight, terrain,...
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Safety and Operation

How do I operate a Segway safely?

To operate a Segway safely, one should understand the specific model, wear appropriate safety gear, maintain a proper stance,...
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What are the weight limits for Segway vehicles?

Segway vehicles have specific weight limits to ensure safety and efficiency, typically allowing riders between one hundred...
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What safety gear is recommended while using a Segway?

Segway emphasizes the importance of safety gear such as helmets, knee pads, and elbow pads for protection. Comfortable...
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Can I use a Segway in public spaces?

Using a Segway in public spaces depends on local laws, as regulations vary widely. Riders should know the local rules,...
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Are there any training sessions available for new Segway users?

Segway emphasizes user safety and competency by offering training sessions through selected dealers and rental locations, as...
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Rental and Tours

How can I rent a Segway for a tour?

To rent a Segway for a tour, locate a local Segway tour provider by researching online for options in your area or destination....
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How can I schedule a Segway tour?

To schedule a Segway tour, visit the Segway website or a local tour operator's site, where you can view available options and...
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Maintenance and Support

How can I order replacement parts for my Segway?

To order replacement parts for a Segway, start at the official website where a dedicated section lists parts by model. You may...
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What maintenance is required for Segway vehicles?

Segway vehicles require routine maintenance for optimal performance, which includes regular battery inspections, adherence to...
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What should I do if my Segway experiences a malfunction?

In the event of a Segway malfunction, operators should dismount safely and assess any visible damage. Consulting the owner's...
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How can I find official Segway dealers near me?

To locate official Segway dealers nearby, visiting the Segway website is a practical option. The site usually includes a dealer...
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