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ScansSimple Customer FAQ

Top Answers & How-to Guides

What is ScansSimple's Phone Number?

The question we are asked most often is about how to talk to ScansSimple customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ScansSimple Customer Questions

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File Formats and Access

What file formats do you support for scanned documents?

ScansSimple supports various file formats for scanned documents, including PDF, JPEG, PNG, and TIFF. These formats offer...
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How can I access my scanned documents?

To access scanned documents through ScansSimple, you typically need to log into your account on their website. After logging...
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Scanning Capabilities

Can I scan in color or only in black and white?

ScansSimple provides options for both color and black and white scanning. This flexibility allows users to select the...
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What types of documents can I scan?

ScansSimple provides scanning services for numerous document types, including paper documents, photographs, business cards, and...
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Are there any size limits on documents I can scan?

ScansSimple has specific guidelines on document size limits for scanning, influenced by scanner types and service standards....
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Is there a limit to how many documents I can scan per day?

ScansSimple does not specify a daily limit on document scans, as this may vary by subscription plan or promotions. Users should...
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Service Usage and Pricing

How do I initiate a scan using your service?

To start a scan with ScansSimple, first prepare your documents by organizing them and removing fasteners. Visit their platform...
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Do you offer bulk scanning services?

ScansSimple provides bulk scanning services, tailored for those needing to digitize large volumes of documents efficiently....
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What is your pricing structure for scanning services?

ScansSimple’s pricing for scanning services varies based on multiple factors, including document type, volume, and output...
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Backup and Privacy

What is your privacy policy regarding scanned documents?

ScansSimple prioritizes customer privacy, implementing measures to secure scanned documents and personal data. They restrict...
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Do you keep backups of scanned documents?

ScansSimple does not provide automatic backups for scanned documents. Users must take responsibility for saving their scans...
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Support and Troubleshooting

Is there a mobile app available for scanning?

ScansSimple does not provide a specific mobile scanning application but focuses on its website for document scanning and...
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How can I troubleshoot scanning issues?

To troubleshoot scanning problems, start by checking the physical connections, power, and network status. Ensure the right...
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Additional Services and Partnerships

Can I request physical copies of my scanned documents?

ScansSimple mainly offers digital scanning services, so customers usually receive electronic documents. If physical copies are...
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Are there any partnership opportunities for businesses?

ScansSimple potentially offers partnership opportunities for businesses looking to collaborate. These partnerships may include...
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