Updated August 10, 2025

Scalamandre Customer FAQ

Recent Scalamandre Customer Questions

Help me with my Scalamandre customer service issue

Purchasing and Orders

Can I purchase Scalamandre products online?

Scalamandre products are available through various authorized online retailers and specialty stores, but they do not sell...

Can I request a fabric swatch before purchasing?

Scalamandre allows customers to request fabric swatches before purchasing, enabling them to evaluate aspects like color and...

Can I track my order online?

Customers can usually track their orders on the Scalamandre website by checking their order history after logging in. The...

Can I order custom colors or patterns for Scalamandre products?

Scalamandre offers a variety of customization options for their products, but the ability to order custom colors or patterns...

Can I request a quote for a large order of Scalamandre products?

While direct inquiries are not handled through this forum, customers can seek quotes for large orders of Scalamandre products...

Where can I find a Scalamandre showroom?

Scalamandre has showrooms in key design cities like New York City, Los Angeles, and Chicago, along with some design centers....

Can I order a catalog or sample book from Scalamandre?

Scalamandre provides catalogs and sample books featuring their stunning textiles and designs. Customers can generally find...

Do you offer international shipping?

Scalamandre primarily targets the North American market for shipping, with international options varying by product and...

What is your return policy?

Scalamandre has a comprehensive return policy to guarantee customer satisfaction while maintaining product quality. Generally,...

What is the lead time for Scalamandre products?

The lead time for Scalamandre items can differ based on the product type, inventory, and customization. Standard items might...

Are there any promotions or sales currently available?

Scalamandre does not frequently advertise specific promotions on their discussion board. It is advisable to visit their...

What is the warranty on Scalamandre products?

Scalamandre provides a limited warranty on its products, covering defects in materials and workmanship under regular use....

Do you offer custom design services?

Scalamandre provides customization options for fabrics, including patterns, colors, and materials. Clients collaborate with the...

Do you have a trade program for designers?

Scalamandre offers a trade program for interior designers and architects that includes exclusive resources, specialized...

How do I stay updated on new collections and releases?

To stay informed about Scalamandre's new collections and releases, regularly check their official website for updates,...

Do you offer assistance for interior designers on projects?

Scalamandre offers an impressive collection of luxurious fabrics and wallpapers that inspire and support interior designers....

Are Scalamandre products eco-friendly?

Scalamandre has made efforts towards eco-friendliness in its textiles and production processes. They prioritize sustainable...

How should I care for and maintain Scalamandre fabrics?

To properly care for Scalamandre fabrics, regularly vacuum upholstery, spot clean spills gently, and consider professional...

What materials are used in Scalamandre products?

Scalamandre utilizes a variety of high-quality materials in its textiles, including natural fibers like silk, linen, and...

Are Scalamandre products made in a specific region or country?

Scalamandre products are primarily made in the United States, emphasizing quality craftsmanship, while also sourcing from...

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