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Sailo Customer FAQ

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What is Sailo's Phone Number?

The question we are asked most often is about how to talk to Sailo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sailo Customer Questions

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Policies and Payments

What payment methods does Sailo accept?

Sailo accepts various payment methods to suit customer needs, including major credit cards like Visa and MasterCard, along with...
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Are there additional fees for fuel or cleaning?

Sailo's rental agreements outline fees for fuel and cleaning. Typically, additional fuel charges apply if the boat is not...
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Is there a security deposit required for rentals?

Sailo generally requires a security deposit for rentals, with the amount varying based on factors like boat type, rental...
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What is Sailo's cancellation policy?

Sailo's cancellation policy differs by boat owner, typically allowing full refunds for timely cancellations while later...
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Vessel Information

Do I need a license to rent a boat through Sailo?

The requirement for a license when renting a boat through Sailo varies based on the boat type, location, and renter's...
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Are rentals available for both captains and bareboat charters?

Sailo provides both captain and bareboat charter options, allowing customers to either hire a captain or sail independently....
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What types of vessels can I rent through Sailo?

Sailo provides a wide range of vessels for rental, including sailboats, yachts, motorboats, catamarans, jet skis, and...
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Booking and Reservations

How does the booking process work for Sailo rentals?

The Sailo rental booking process is streamlined for ease of use. Users browse the website to choose boats based on various...
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Can I book a boat for multiple days or weeks?

Sailo allows customers to reserve boats for several days or even weeks, providing options for various sailing adventures. Users...
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Can I modify my reservation after it's confirmed?

Yes, after confirming a reservation with Sailo, modifications are usually possible, but they depend on specific terms...
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Maintenance and Locations

How are the boats and yachts maintained on Sailo?

Sailo prioritizes the maintenance of its boats and yachts to ensure customer safety and satisfaction. Vessels undergo regular...
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What locations are covered by Sailo rentals?

Sailo offers boat rentals in numerous locations worldwide, including Miami, New York City, San Francisco, and the Caribbean....
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Customer Experience

Can I access customer reviews for the rentals?

Yes, customer reviews for Sailo rentals are usually available on their website, where users provide feedback on the boats and...
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How can I find a boat that fits my budget?

To discover a boat within a specific budget on Sailo, users can utilize the website's intuitive search tool. They can specify...
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What should I do if I experience issues during my rental?

If issues arise during a rental with Sailo, prioritize safety first. Review available boat materials for troubleshooting. If...
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