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STOPzilla Customer FAQ

Top Answers & How-to Guides

What is STOPzilla's Phone Number?

The question we are asked most often is about how to talk to STOPzilla customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent STOPzilla Customer Questions

I paid for a lifetime subscription it won't up date

If you have a lifetime subscription and it is not updating, please ensure that you are connected to the internet and check for any manual update options within the application. An outdated version may cause issues with functionality. If problems persist, refer to the troubleshooting section or the most up-to-date contact information available on this page for further assistance.
Asked Aug 27, 2024 4:30 AM

my STOPzilla 8.0 updating does not work

If your STOPzilla 8.0 is not updating, it may be because of a connectivity issue or the software might be experiencing an internal problem. You can try to fix this by following these steps: 1. Make sure your computer is connected to the internet. 2. Restart your computer and try to update the software again. 3. If the issue persists, uninstall the software from the control panel and reinstall it again. If these steps don't solve the issue, there might be a more complex problem and it's recommended to seek professional help from a technician or the STOPzilla support team if necessary.
Asked Jun 17, 2024 3:17 PM

Help me with my STOPzilla customer service issue

Functionality and Features

How does STOPzilla work?

STOPzilla serves as a cybersecurity solution that defends against various online threats like malware and spyware through...

What features does STOPzilla have?

STOPzilla includes various features, such as real-time protection, quick and deep scanning options, a user-friendly interface,...

Does STOPzilla provide real-time protection?

STOPzilla offers real-time protection to shield users from online threats such as malware and spyware. This function actively...

Can STOPzilla detect and remove different types of malware?

STOPzilla is equipped to effectively detect and eliminate various malware types, including viruses, spyware, and Trojans. It...

Can STOPzilla be installed on mobile devices?

STOPzilla does not provide an application for mobile devices and is mainly focused on Windows and Mac. Users looking for mobile...

Trial and Purchasing

Can I try STOPzilla before purchasing?

STOPzilla generally offers a trial version allowing potential users to assess its features and effectiveness in safeguarding...

What payment methods are accepted for purchasing STOPzilla?

STOPzilla generally accepts various payment methods including major credit cards like Visa, MasterCard, and American Express,...

Does STOPzilla offer a money-back guarantee?

STOPzilla generally offers a money-back guarantee for its software, allowing customers to try it without risk. If it does not...

Are there any discounts available for STOPzilla?

STOPzilla sometimes provides promotional discounts or special deals, which can change throughout the year. To find current...

What is the difference between the free trial and the full version of STOPzilla?

The free trial of STOPzilla offers limited features for basic protection against online threats without cost, while the full...

Installation and Compatibility

Is STOPzilla compatible with my operating system?

STOPzilla is generally compatible with widely used operating systems like Windows, but specific compatibility depends on the...

Are there any known compatibility issues with STOPzilla?

STOPzilla is compatible with various operating systems but may face compatibility issues due to conflicts with other software...

Can I use STOPzilla in conjunction with other antivirus software?

STOPzilla can be used alongside other antivirus programs, enhancing protection against malware. However, users should be...

Updates and Maintenance

How often does STOPzilla update its virus definitions?

STOPzilla frequently updates its virus definitions several times a week to adapt to new malware threats. Users can set the...

How do I ensure STOPzilla runs optimally on my device?

To maximize STOPzilla's performance on your device, ensure it meets system requirements, update the software regularly, and...

What is the process for renewing my STOPzilla license?

To renew a STOPzilla license, visit the official website to log into your account. Check your license status, choose a renewal...

What troubleshooting steps should I follow if STOPzilla is not working properly?

When STOPzilla is not functioning correctly, users should ensure that they have the latest version of the software, restart...

Threat Management

What steps should I take if STOPzilla detects a threat?

When STOPzilla identifies a threat, it is essential to read the alert details, quarantine or remove the threat as directed, and...

How does STOPzilla compare to other antivirus software?

STOPzilla distinguishes itself from other antivirus software through its focus on malware removal, especially adware, using a...

Does STOPzilla provide any educational resources on cybersecurity?

STOPzilla does offer educational materials regarding cybersecurity, covering crucial topics like malware protection and safe...
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