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Royal Dutch Shell Customer FAQ

Top Answers & How-to Guides

What is Royal Dutch Shell's Phone Number?

The question we are asked most often is about how to talk to Royal Dutch Shell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile app for managing Shell accounts?

Royal Dutch Shell has a mobile app that helps users manage their Shell accounts. It allows tracking of fuel purchases, loyalty...
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Recent Royal Dutch Shell Customer Questions

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Business Relations

How can I locate a Shell service station?

To find a Shell service station, customers can use the Shell website's station locator or mapping apps like Google Maps. These...
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Are there options for business partnerships with Shell?

Royal Dutch Shell values partnerships that promote innovation and sustainability, focusing on energy transition and carbon...
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What training does Shell provide for employees?

Royal Dutch Shell offers extensive training programs aimed at employee development, covering technical skills, safety...
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Customer Support

What are the current promotions or discounts available at Shell?

Royal Dutch Shell regularly updates its promotions and discounts, which can vary depending on location and time. These may...
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Does Shell offer a rewards program for customers?

Shell has a loyalty program called Shell Go+ that allows customers to earn points on fuel and eligible purchases. These points...
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How can I contact Shell for customer support?

Royal Dutch Shell offers dedicated customer support that can assist with inquiries. It is recommended to visit the official...
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How do I apply for a fuel card with Shell?

To apply for a fuel card with Royal Dutch Shell, one should visit their official website or contact customer service. The...
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Is there a mobile app for managing Shell accounts?

Royal Dutch Shell has a mobile app that helps users manage their Shell accounts. It allows tracking of fuel purchases, loyalty...
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Products and Services

What fuel products does Shell offer?

Shell provides a wide variety of fuel products, including premium options like Shell V-Power, regular gasoline, and diesel....
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Can Shell provide home heating solutions?

Shell does provide home heating solutions via Shell Energy, focusing on sustainable options like natural gas, electricity, and...
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What types of lubricants does Shell manufacture?

Royal Dutch Shell offers a wide array of lubricants for various industries, including automotive engine oils, industrial...
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Sustainability and Energy

What is Shell's sustainability strategy?

Shell's sustainability strategy focuses on tackling climate change and promoting social responsibility by pursuing a transition...
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Does Shell invest in renewable energy?

Yes, Royal Dutch Shell actively invests in renewable energy and is transitioning to a sustainable energy future. The company...
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Safety and Quality

What safety procedures are in place at Shell stations?

Shell prioritizes safety at its stations through rigorous employee training in emergency response, fire safety, and spill...
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How does Shell address fuel quality issues?

Royal Dutch Shell emphasizes fuel quality through strict control measures, extensive testing, and advanced technology to...
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