How Do I Check the Status of My Claim with Root Insurance?

Filing an insurance claim doesn't have to be a lengthy and arduous process. Root has implemented multiple resources to assists policyholders in filing and accessing claim status online and via their mobile app. With the ability to receive updates and status reports through the app and via email, insurance customers can find peace and convenience with Root tools.

Dec 9, 2022

How Do I Check the Status of My Claim With Root Insurance?

Accidents happen, but a simplified claims process can help alleviate additional stress.

Filing a Claim

While Root agents are a simple phone call away, the claims process can be completed in a matter of minutes with tools and resources offered to increase convenience and reduce processing lags. One option is to file a claim online using the Root Insurance website.

  • On the Root website, navigate to the claims button at the top of the page.
  • Click the orange "File a Claim" button.
  • Navigate through the following screens to file a claim online by providing the policy information.

The Root App is another convenient resource that policyholders can use to file a claim and check in on the claims process.

  • To download the root app, visit www.JoinRoot.com website and scroll down to the "Download App" link below the orange app icon.
  • Enter your phone number to receive a text and complete the app download process.

Additional App Services

Once you have signed into the app and entered your policy information, the app features can guide you through a range of services, including filing a claim, taking photos to document and submit vehicle damage data, and check updated status notifications so you are always in the know about the progress of your claim.

Available for both Android and iOS operating systems, the app allows you to measure metrics on driving behaviors for access to savings on premiums. In addition, you can access policy information and make payments. Checking the status of your claim and managing your policy can be accessed with a few clicks so you can get back on the road.

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