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Rolex Customer FAQ

Top Answers & How-to Guides

What is Rolex's Phone Number?

The question we are asked most often is about how to talk to Rolex customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Rolex Customer Questions

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Product Information

What types of Rolex watches are available?

Rolex has an extensive selection of watches, each showcasing superior craftsmanship and classic aesthetics. Key collections...
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Where are Rolex watches made?

Rolex watches are crafted in Switzerland, primarily in Geneva, where the brand maintains stringent quality standards. The...
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What materials are used in Rolex watches?

Rolex watches are crafted from high-quality materials like 904L stainless steel, gold, and platinum, ensuring durability and...
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What makes Rolex watches unique?

Rolex watches stand out due to their exceptional precision, craftsmanship, and use of high-quality materials. Their innovative...
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Care and Maintenance

Are Rolex watches water-resistant?

Rolex watches are designed with excellent water resistance, primarily because of their durable Oyster case. This engineering...
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How do I care for my Rolex watch?

To care for a Rolex watch, regular cleaning with a soft cloth is recommended, and water-resistant models can be washed with...
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How do I adjust the bracelet on my Rolex?

Adjusting a Rolex bracelet involves carefully removing or adding links for a better fit. Required tools include a spring bar...
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Warranty and Resale

Is there a way to track the history of my Rolex?

Collectors can track a Rolex's history by using the unique serial and model numbers found on the case, which indicate its...
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Can I customize my Rolex watch?

Rolex does not provide traditional customization for their timepieces. While alterations to elements like dials or bezels are...
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What is the resale value of a Rolex watch?

The resale value of a Rolex watch depends on various factors, such as model, condition, rarity, and market demand, with some...
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What is the warranty policy for Rolex watches?

Rolex provides a five-year warranty on its watches, starting from the purchase date. This warranty covers manufacturing defects...
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Authenticity and Service

What should I do if my Rolex needs repair?

If a Rolex watch requires repair, it is crucial to carefully evaluate the problem before seeking assistance. It is recommended...
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How can I authenticate my Rolex watch?

To authenticate a Rolex watch, one should closely examine its craftsmanship, weight, and specific features like the movement...
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Can I service my Rolex at any jeweler?

While it might be appealing to use any jeweler for servicing a Rolex, it is best to choose authorized service centers. These...
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How often should I service my Rolex?

Rolex suggests servicing watches roughly every ten years, contingent on the model and usage. Factors like individual wear,...
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Rolex issues reported to GetHuman
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