Riot Games Customer FAQ

There's a link to the most up-to-date contact information right here on this page that you're viewing.

Nous sommes désolés d'apprendre que vous rencontrez des problèmes pour vous connecter à votre compte Riot Games. Tout d'abord, veuillez vérifier que vous avez correctement saisi votre adresse e-mail et votre mot de passe. Si le problème persiste, essayez la récupération de compte. Si vous avez oublié l'e-mail associé à votre compte, vous devriez pouvoir le retrouver via le site web de Riot Games. Si vous avez toujours des problèmes pour accéder à votre compte, il est possible que vous deviez contacter le support de Riot Games pour obtenir de l'aide supplémentaire.

We understand your frustration. If you've been banned, it usually means that violation(s) of the Terms of Use or the Summoner's Code have been detected on your account. The bot replies may have included details about this. For now, keeping up a polite, consistent stream of communication can help. Reach out again with another ticket, making sure to clarify your information and issues. Remember, responses could take a while due to the possible high volume of inquiries their support team is handling. While there's no guarantee you'll speak directly to a human, their team does review ban cases. Patience will be key here.

We're sorry to hear you're having trouble. Without access to your email, opening a support ticket might be challenging. However, Riot Games understands these situations. You can visit the Riot Games support page and proceed with the "I need help with my account" option. Provide an alternate email in the appropriate field to receive a response from their support team. Try to provide as much information as possible to prove the account is yours. Riot support team will do their best to address the issue.