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Do you offer a money-back guarantee?

Asked 3 months ago
Rackspace Hosting (UK) does have a commitment to customer satisfaction, and while they do not specifically advertise a conventional money-back guarantee, they often provide options for customers to cancel their services within a certain timeframe after signing up. This timeframe may vary depending on the specific service plan chosen. It is essential for customers to review the terms and conditions associated with their selected service, as this will provide detailed information regarding cancellation policies and any potential refunds. Customers may also want to consider the service level agreements offered, which outline Rackspace's responsibilities in delivering their services. For exact details on their policies, it is advisable to consult the applicable web pages where the current terms of service and cancellation policies are available. This approach will provide clearer insight into what options are available for customers who may be considering ending their service.
Answered Sep 19th 2025

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