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Purple Customer FAQ

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What is Purple's Phone Number?

The question we are asked most often is about how to talk to Purple customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Purple Customer Questions

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Shipping and Delivery

How long does it take for a Purple mattress to expand?

When a Purple mattress is received, it generally takes about 24 to 48 hours to fully expand. Initially compressed, it regains...
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How long does shipping typically take for Purple mattresses?

Purple mattresses are generally dispatched within seven to ten business days post-order, though delivery times may differ based...
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Product Features

Is Purple suitable for hot sleepers?

Purple mattresses are constructed with a hyper-elastic polymer grid that promotes airflow and regulates temperature, making...
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Are Purple mattresses eco-friendly?

Purple mattresses incorporate eco-friendly practices in their design, utilizing durable materials like hyper-elastic polymer...
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How does the Purple Grid technology work?

Purple's Grid technology uses a unique hyper-elastic polymer in a grid structure that adapts to body shapes for customized...
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What are the different firmness levels of Purple mattresses?

Purple mattresses come in various firmness levels, generally classified as soft, medium, and firm. The original model is...
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What is the weight limit for Purple mattresses?

Purple mattresses typically support up to 300 pounds per person, with a combined limit of 600 pounds for couples. While...
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Are Purple mattresses good for back pain?

Purple mattresses utilize innovative technology to provide comfort and support that can be advantageous for those with back...
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What materials are used in Purple mattresses?

Purple mattresses feature a distinctive design utilizing Hyper-Elastic Polymer for pressure relief and airflow, combined with...
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Maintenance and Care

How do I clean and care for my Purple mattress?

To maintain and clean a Purple mattress, remove all bedding, use a mild soap solution to gently blot stains, and avoid excess...
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What if my Purple mattress has an odor?

New Purple mattresses may emit a slight odor due to the materials used in their construction, but this is generally harmless...
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Compatibility and Options

What types of bases can I use with a Purple mattress?

Purple mattresses can be used with a variety of bases, including platform beds, adjustable bases, and sturdy box springs. They...
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Does Purple offer financing options?

Purple provides financing options for customers, enabling them to pay over time rather than upfront. They typically collaborate...
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Warranty and Trial

Can I return my Purple mattress if I'm not satisfied?

Purple provides a sleep trial that generally lasts one hundred nights, allowing customers to return their mattress for a full...
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What is the warranty on Purple mattresses?

Purple mattresses are sold with a warranty spanning ten years from the purchase date, covering significant defects in materials...
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Is there a sleep trial period for Purple beds?

Purple beds do offer a sleep trial period, typically lasting 100 nights, allowing customers to try the mattress at home. During...
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