Updated September 14, 2025

PrintPlace Customer FAQ

Recent PrintPlace Customer Questions

Help me with my PrintPlace customer service issue

Ordering Process

How do I place an order?

To order from PrintPlace, visit their website to select products, choose specifications, and upload your artwork. Then, proceed...

Can I request a sample before placing a large order?

PrintPlace permits customers to request samples before making large orders, which is valuable for assessing product quality....

Can I track the status of my order?

Yes, customers can track their orders through PrintPlace, which provides email confirmations with tracking details. The website...

Can I make changes to my order after it's been placed?

Once an order is placed with PrintPlace, changing details can be difficult as they process orders quickly. If the order has not...

What file types do you accept for printing?

PrintPlace accommodates various file formats for printing, including PDF, which is highly favored for its reliability. Other...

Are there any printing restrictions or guidelines I need to follow?

When printing with PrintPlace, customers need to follow copyright laws, adhere to file format requirements like PDF or TIFF,...

Can I submit my own artwork for printing?

Customers can upload their own artwork for printing at PrintPlace, provided it follows specific guidelines like file formats...

What file resolution is recommended for high-quality prints?

For high-quality prints, a resolution of at least 300 DPI is recommended to ensure detailed and sharp images. Ensuring image...

What is your turnaround time for printing?

PrintPlace provides various turnaround times based on several factors, including product type and quantity, with standard...

Can I customize the size of my prints?

PrintPlace allows for customization of print sizes, offering standard dimensions and options for unique projects. Customers can...

Do you offer design services?

PrintPlace specializes in printing rather than providing in-house design services; however, they offer an online design tool...

What printing finishes do you offer?

PrintPlace provides a diverse range of printing finishes to enhance printed materials. Options include glossy, matte, and...

What is your refund policy?

PrintPlace has a clear refund policy that assesses requests individually. Customers can qualify for a refund or reprint if...

Do you offer eco-friendly printing options?

PrintPlace emphasizes sustainability by providing eco-friendly printing choices, utilizing recycled materials and...

What quality assurance measures do you have for printed products?

PrintPlace has established a thorough quality assurance process that encompasses multiple stages of production. This includes...

Do you offer international shipping?

While PrintPlace usually provides international shipping, the specifics can change. It is advisable to visit their website for...

What should I do if my order is delayed?

If a PrintPlace order is delayed, first check your shipping confirmation email for details on delivery and tracking. Then,...

FAQ Table of Contents

Answers for More Companies

Ford Motor Credit Customer FAQ TD Bank Customer FAQ US Bank Customer FAQ

Was this page helpful?Yes Needs work

Sharing is what powers GetHuman's free customer service contact information and tools. You can help!