What do I do if I receive a damaged item?

If a customer receives a damaged item from Pollyandcrackers.com, the first step is to carefully examine the packaging and the item itself to assess the extent of the damage. It is advisable to take clear photographs that show the damaged item and any defects, as these may be required for reference. Typically, customers should refer to the return and exchange policies laid out on the Pollyandcrackers.com website to understand their options. These policies often include guidelines on how to initiate a return or exchange process for damaged items. Generally, customers may need to fill out a return request form or contact customer support through the contact information available on the website. This information can be found in the footer or relevant sections of the site. It is usually recommended to report the issue promptly to ensure a quicker resolution. It is important for customers to keep all original packaging materials until the return process is completed, as they may be needed for the return shipment. Following these steps can help ensure a satisfactory outcome regarding the damaged item.