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Pocket Casts Customer FAQ

Top Answers & How-to Guides

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The question we are asked most often is about how to talk to Pocket Casts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Pocket Casts Customer Questions

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Features and Functionality

What features does Pocket Casts offer?

Pocket Casts offers numerous features to enhance the podcast experience, including advanced playback controls, customizable...
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Can I import my existing podcast subscriptions to Pocket Casts?

Yes, users can easily import existing podcast subscriptions into Pocket Casts using an OPML file, which is available from the...
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Does Pocket Casts offer offline listening?

Pocket Casts does support offline listening, allowing users to download podcasts for convenient access without internet. This...
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What file formats are supported for podcasts in Pocket Casts?

Pocket Casts accommodates various popular audio formats for podcasts, including MP3 and AAC, which enhance sound quality while...
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Can I customize the interface of the Pocket Casts app?

The Pocket Casts app provides various customization options, including theme changes and playback settings like speed...
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Downloading and Sharing

How do I create a playlist in Pocket Casts?

To create a playlist in Pocket Casts, users must open the app and go to the Playlist section, then click on the "+" or "Add...
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How do I download podcasts in Pocket Casts?

To download podcasts in Pocket Casts, users need to subscribe to a podcast, select an episode, and tap the download icon. A...
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How can I share a podcast episode using Pocket Casts?

To share a podcast episode in Pocket Casts, users should find the episode in their library or feed, tap on it to access the...
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How do I manage notifications for new episodes in Pocket Casts?

To manage notifications for new podcast episodes in Pocket Casts, open the app and go to the settings section. Here, users can...
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Device Compatibility

What devices are compatible with the Pocket Casts app?

Pocket Casts is compatible with various devices, including iOS and Android mobile devices, desktop web browsers, and smart...
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Can I sync my podcasts across devices with Pocket Casts?

Pocket Casts offers a synchronization feature that keeps podcast progress, subscriptions, and settings consistent across...
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Playback and Settings

What should I do if I experience issues with the app?

In case of problems with the Pocket Casts app, users are advised to ensure the app is updated, restart their device, and check...
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Is there a subscription fee for Pocket Casts?

Pocket Casts provides a free version with basic features, while also offering a premium option called Pocket Casts Plus. This...
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How do I adjust playback speed in Pocket Casts?

To adjust the playback speed in Pocket Casts, play the desired podcast episode and find the playback controls on the screen....
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How do I report a problem with a podcast episode in Pocket Casts?

To report a problem with a podcast episode in Pocket Casts, users should first check the app for any reporting features....
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