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Philo Customer FAQ

Top Answers & How-to Guides

What is Philo's Phone Number?

The question we are asked most often is about how to talk to Philo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I cancel my Philo subscription?

To cancel a Philo subscription, one should log into their account, go to the account settings or billing section, and select...

How do I manage my Philo account?

Managing a Philo account is simple. Users can log in on the website to access settings for personal details, subscription...
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Recent Philo Customer Questions

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Channel Information

What channels are offered in Philo’s lineup?

Philo provides a varied selection of over sixty channels, focusing on lifestyle, entertainment, and educational content with...
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Can I watch live TV on Philo?

Philo allows users to watch live TV as part of its service, offering various channels with entertainment and lifestyle...
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Pricing and Trials

How much does Philo cost per month?

Philo's monthly cost is around twenty-five dollars, which provides access to over sixty live channels and includes cloud DVR...
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Are there any additional fees with Philo?

Philo’s pricing is generally straightforward, covering various channels and on-demand content, but there may be extra charges...
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Is there a free trial available for Philo?

Philo does provide a free trial for new users, allowing them to test the service and its features at no cost for a limited...
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Streaming Features

How many devices can I stream on with Philo?

Philo enables streaming on three devices at the same time, allowing for different shows to be viewed simultaneously. If a...
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Can I record shows on Philo?

Philo provides a cloud-based DVR feature that lets subscribers record shows for later viewing, with no limits on the number of...
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What features are included with the Philo subscription?

Philo's subscription provides access to over sixty live and on-demand channels, supports streaming on various devices, and...
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Access and Compatibility

Can I access Philo outside of the US?

Philo is intended for users in the United States only, and its licensing agreements restrict access from outside the country....
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Do I need a cable subscription to use Philo?

Philo does not require a cable subscription; it is an online streaming service that provides access to live and on-demand...
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What devices are compatible with Philo?

Philo supports an extensive range of devices, including Roku, Amazon Fire TV, Apple TV, PlayStation, Xbox, and mobile platforms...
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Account Management

How do I cancel my Philo subscription?

To cancel a Philo subscription, one should log into their account, go to the account settings or billing section, and select...
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How do I manage my Philo account?

Managing a Philo account is simple. Users can log in on the website to access settings for personal details, subscription...
Read more

Technical Support

Is there a mobile app for Philo?

Philo has a mobile application for iOS and Android that allows users to stream live and on-demand content conveniently. The app...
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Are there parental controls available on Philo?

Philo provides parental controls that allow parents to create profiles for children, limiting content based on ratings. Parents...
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What should I do if I encounter streaming issues on Philo?

To resolve streaming issues on Philo, check your internet connection and ensure it's stable. Restart your device, close...
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